Information we collect
We collect information you submit, including your name, email address, billing address, Discord account identifiers, TradingView username, referral information, product selections, and support messages. Stripe processes payment-card information; JaXolutions does not store complete card details.
BrandBloom workspace and connections
BrandBloom keeps campaign workspaces, media, and draft history on your Mac. When you request AI generation, relevant campaign details, brief and history context, and selected media or sampled video frames may be sent directly to the AI provider you configure. Sending drafts or media to a publishing service shares them with that service. Manual export writes files to a folder you choose; any later sharing or folder synchronization is under your control.
Provider credentials are stored using macOS Keychain. App activation and updates do not send your campaign content, media, AI API keys, or publishing credentials to the JaXolutions website.
The website stores purchaser and billing references, installation UUIDs, account sessions, activation and license-access records, and security-related request metadata needed to manage subscriptions, downloads, and app access. These records are separate from the creative workspace saved on your Mac. Provider processing and retention are governed by the policies and settings of the services you connect.
How we use it
- Create and maintain customer and subscription records.
- Grant, manage, and revoke product, Discord, and TradingView access.
- Process payments, prevent fraud, provide support, and send service notices.
- Meet tax, accounting, legal, and security obligations.
Service providers
We share only the information needed with providers that help operate the service, including Stripe, Discord, TradingView, Brevo, hosting providers, and analytics or security vendors. Their handling of information is governed by their own policies and our applicable agreements.
Retention and choices
We keep information while your account is active and as needed for fulfillment, security, dispute resolution, tax, and legal obligations. Some records must be retained where law requires it. Contact us to request access, correction, or deletion.